If you are not satisfied with our services, we would like to hear from you. You can notify the management in writing or by telephone. You will receive a response within 2 weeks. In addition, you can appeal to the Financial Services Complaints Board, an independent complaints board. There are no costs associated with submitting a complaint for the consumer. After registration, the college starts an investigation.

The address of the Financial Services Complaints Board is:

P.O. Box 93257
2509 AG The Hague
Phone 0900 – 3552248
info@kifid.nl

If you would like to receive further information about the Financial Services Complaints Board, we will be happy to send it to you. Of course, you can also request the information directly from the institute.