We would like to know if you are not satisfied with our services. Please inform us, the senior management, in writing or by telephone. We will respond within 2 weeks. In addition, you may file a complaint with the Financial Services Complaints Board, an independent complaints body. Filing a complaint does not involve any costs for consumers. The complaints body will initiate an investigation on receipt of a complaint.
The address of the Financial Services Complaints Board is:
Klachteninstituut Financiële Dienstverlening
PO Box 93257
2509 AC The Hague The Netherlands
Telephone +31 900 – 3552248
info@kifid.nl
We will be happy to send you additional information about the Financial Services Complaints Board on request. Naturally, you can request information from the Financial Services Complaints Board itself.